:root {
  --navy: #132833;
  --navy-deep: #0c1d25;
  --red: #d92821;
  --red-dark: #a91916;
  --yellow: #f6c718;
  --canvas: #eef2f4;
  --surface: #ffffff;
  --ink: #1d2e36;
  --muted: #68757c;
  --line: #dce4e7;
  font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  color: var(--ink);
  background: var(--canvas);
}

* { box-sizing: border-box; }
[hidden] { display: none !important; }
html { scroll-behavior: smooth; }
body { margin: 0; min-width: 320px; background: var(--canvas); }
.skip-link { position: fixed; z-index: 100; top: 10px; left: 10px; padding: 10px 14px; border-radius: 6px; background: var(--yellow); color: var(--navy); font-weight: 800; transform: translateY(-150%); }
.skip-link:focus { transform: translateY(0); }
.shell { max-width: none; min-height: 100vh; margin: 0; padding: 0; }

.auth-card { max-width: 440px; margin: 8vh auto; padding: 34px; border: 1px solid var(--line); border-radius: 14px; background: var(--surface); box-shadow: 0 18px 45px #16303a1a; }
.auth-card::before { content: ""; display: block; width: 60px; height: 6px; margin-bottom: 24px; border-radius: 999px; background: var(--yellow); }
h1 { margin: 4px 0 8px; font-size: clamp(1.55rem, 3vw, 2.1rem); letter-spacing: -.03em; }
h2 { margin: 0 0 9px; font-size: 1.08rem; color: var(--navy); }
.eyebrow { margin: 0; color: var(--red); font-size: .7rem; font-weight: 900; letter-spacing: .13em; }
.muted { color: var(--muted); }
.error { min-height: 1.2em; margin: 0; color: var(--red-dark); font-weight: 700; }

#dashboard-view { display: grid; grid-template-columns: 238px minmax(0, 1fr); min-height: 100vh; column-gap: 0; align-items: start; }
#dashboard-view > :not(.dashboard-sidebar) { grid-column: 2; width: min(100% - 48px, 1440px); margin-left: auto; margin-right: auto; }

.dashboard-sidebar { display: flex; flex-direction: column; grid-column: 1; grid-row: 1 / span 80; position: sticky; top: 0; min-height: 100vh; max-height: 100vh; padding: 0 13px 22px; overflow: hidden; background: linear-gradient(180deg, var(--navy) 0%, var(--navy-deep) 100%); color: #f6fbfc; box-shadow: 6px 0 22px #0c1d2514; }
.sidebar-brand { display: flex; align-items: center; gap: 9px; min-height: 82px; padding: 13px 7px; color: white; text-decoration: none; border-bottom: 1px solid #ffffff1f; }
.sidebar-brand img { width: 44px; height: 44px; border: 2px solid var(--yellow); border-radius: 9px; object-fit: cover; object-position: center; background: white; }
.sidebar-brand strong, .sidebar-brand small { display: block; }
.sidebar-brand strong { color: var(--yellow); font-size: .88rem; letter-spacing: .02em; }
.sidebar-brand small { margin-top: 2px; color: #c9d4d8; font-size: .67rem; }
.sidebar-label { margin: 24px 10px 8px; color: #8fa3ab; font-size: .65rem; font-weight: 800; letter-spacing: .12em; }
.sidebar-nav { display: grid; flex: 1 1 auto; gap: 4px; min-height: 0; overflow-y: auto; }
.sidebar-nav a { display: flex; align-items: center; gap: 11px; min-height: 40px; padding: 9px 11px; border-radius: 6px; color: #d8e2e5; font-size: .88rem; font-weight: 700; text-decoration: none; transition: background .16s, color .16s; }
.sidebar-nav a span { display: inline-grid; width: 17px; place-items: center; color: #a6b9bf; font-size: 1rem; line-height: 1; }
.sidebar-nav a:hover { background: #ffffff13; color: white; }
.sidebar-nav a.active { background: var(--red); color: white; box-shadow: 0 4px 10px #0000001f; }
.sidebar-nav a.active span { color: var(--yellow); }
.sidebar-tagline { flex: 0 0 auto; margin: 16px 10px 0; padding-top: 15px; border-top: 1px solid #ffffff1d; color: #aebfc4; font-size: .72rem; font-weight: 650; line-height: 1.55; }

#dashboard-view > header { display: flex; justify-content: space-between; align-items: center; gap: 20px; min-height: 82px; padding: 15px 0; position: relative; background: var(--navy); color: white; }
#dashboard-view > header::before, #dashboard-view > header::after { content: ""; position: absolute; top: 0; bottom: 0; width: 24px; background: var(--navy); }
#dashboard-view > header::before { right: 100%; }
#dashboard-view > header::after { left: 100%; }
#dashboard-view > header .eyebrow { color: var(--yellow); }
#dashboard-view > header h1 { position: absolute; top: 50%; left: 50%; margin: 0; color: white; font-size: 1.28rem; transform: translate(-50%, -50%); }
.header-actions { display: flex; align-items: center; gap: 13px; }
.header-date { color: #c7d4d8; font-size: .82rem; font-weight: 650; }
.refresh-state { max-width: 150px; color: #aebfc4; font-size: .68rem; text-align: right; }
.dashboard-notice { margin-top: 18px; padding: 12px 14px; border: 1px solid #f1b4b1; border-radius: 7px; background: #fff0ef; }

#date-label, #cutoff-status { margin-top: 22px; margin-bottom: 0; }
#cutoff-status { display: inline-flex; width: fit-content; margin-top: 8px; padding: 7px 10px; border-radius: 6px; background: #fff4c9; color: #6a4e00; font-size: .82rem; font-weight: 700; }

#dashboard-view > section { scroll-margin-top: 18px; margin-top: 20px; padding: 22px; border: 1px solid var(--line); border-radius: 10px; background: var(--surface); box-shadow: 0 4px 12px #152d3610; }
#dashboard-view > section.intake { border-top: 3px solid var(--yellow); }

form, label { display: grid; gap: 7px; }
form { margin-top: 17px; gap: 15px; }
label { color: #45545b; font-size: .82rem; font-weight: 750; }
input, select, textarea { width: 100%; min-height: 42px; padding: 10px 11px; border: 1px solid #cfdadd; border-radius: 6px; background: #fff; color: var(--ink); font: inherit; }
input:focus, select:focus, textarea:focus { outline: 3px solid #f6c71855; border-color: var(--yellow); }
button { border: 0; border-radius: 6px; padding: 10px 14px; background: var(--yellow); color: var(--navy); font: inherit; font-size: .88rem; font-weight: 700; line-height: 1.25; cursor: pointer; box-shadow: 0 3px 8px #ad89001f; transition: transform .14s, background .14s; }
button:hover { background: #e8b900; transform: translateY(-1px); }
button:disabled { opacity: .65; cursor: wait; transform: none; }
button.secondary { border: 1px solid #647980; background: transparent; color: white; font-size: .84rem; font-weight: 650; box-shadow: none; }
button.secondary:hover { border-color: var(--yellow); color: var(--yellow); background: transparent; }
button.secondary.dark { border-color: #aebdc2; color: var(--navy); }
button.secondary.dark:hover { border-color: var(--navy); color: var(--navy); background: #eef2f4; }
button.danger { background: #6c1012; }
button.order-action { padding: 7px 10px; font-size: .78rem; white-space: nowrap; }
.section-heading { display:flex; align-items:flex-start; justify-content:space-between; gap:20px; }
.catalogue-grid { display:grid; grid-template-columns:repeat(auto-fit,minmax(300px,1fr)); gap:18px; margin-top:18px; }
.catalogue-card { overflow:hidden; border:1px solid var(--line); border-radius:10px; background:#f8fafb; }
.catalogue-preview { position:relative; aspect-ratio:16/9; background:#fff8dc; border-bottom:3px solid var(--yellow); }
.catalogue-preview img { width:100%; height:100%; object-fit:contain; }
.catalogue-preview .no-image { display:grid; height:100%; place-items:center; color:var(--muted); }
.catalogue-fields { display:grid; grid-template-columns:1fr 1fr; gap:12px; padding:16px; }
.catalogue-fields .wide { grid-column:1/-1; }
.catalogue-card textarea { min-height:76px; resize:vertical; }
.catalogue-actions { display:flex; align-items:center; justify-content:space-between; gap:10px; grid-column:1/-1; }
.catalogue-upload { position:relative; overflow:hidden; }
.catalogue-upload .button-label { display:block; padding:10px 14px; border-radius:6px; background:var(--navy); color:white; font-size:.82rem; font-weight:700; }
.catalogue-upload input { position:absolute; inset:0; opacity:0; cursor:pointer; }
.visibility { display:flex; grid-auto-flow:column; justify-content:start; align-items:center; }
.visibility input { width:auto; min-height:0; }
.product-save-state { min-height:1.1em; grid-column:1/-1; margin:0; font-size:.76rem; }
@media(max-width:700px){.section-heading{display:grid}.catalogue-fields{grid-template-columns:1fr}.catalogue-fields .wide{grid-column:auto}}

.order-form, .area-form { display: grid; grid-template-columns: repeat(auto-fit, minmax(210px, 1fr)); padding: 16px; border: 1px solid #e5ecee; border-radius: 8px; background: #f8fafb; }
.order-form button, .order-form p, .area-form button, .area-form p { align-self: end; }

.cards, .capacity { display: grid; gap: 15px; grid-template-columns: repeat(4, minmax(0, 1fr)); }
.cards { margin-top: 20px; }
.cards article, .capacity article, .orders { padding: 16px; border: 1px solid var(--line); border-radius: 8px; background: var(--surface); }
.cards article { position: relative; overflow: hidden; }
.cards article::before { content: ""; position: absolute; top: 0; right: 0; left: 0; height: 4px; background: var(--yellow); }
.cards article:nth-child(2)::before { background: var(--red); }
.cards article:nth-child(3)::before { background: #e58b25; }
.cards article:nth-child(4)::before { background: var(--navy); }
.cards span { display: block; color: var(--muted); font-size: .82rem; font-weight: 700; }
.cards strong { display: block; margin-top: 7px; color: var(--navy); font-size: 1.55rem; }
.overview-actions { border-top: 3px solid var(--red) !important; }
.action-queue { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 12px; margin-top: 18px; }
.action-item { display: grid; gap: 5px; min-height: 112px; padding: 16px; border: 1px solid var(--line); border-left: 4px solid var(--yellow); border-radius: 8px; background: #f8fafb; color: inherit; text-decoration: none; }
.action-item.urgent { border-left-color: var(--red); background: #fff7f6; }
.action-item strong { color: var(--navy); }
.action-item small { color: var(--muted); line-height: 1.45; }
.action-item .action-count { font-size: 1.55rem; font-weight: 850; color: var(--navy); }
.status-pill { display: inline-flex; width: fit-content; padding: 4px 7px; border-radius: 999px; background: #eef2f4; color: #45545b; font-size: .7rem; font-weight: 800; text-transform: capitalize; }
.status-pill.paid, .status-pill.delivered, .status-pill.ready_for_dispatch { background: #e5f6ea; color: #176b35; }
.status-pill.payment_pending, .status-pill.human_review, .status-pill.delivery_failed { background: #fff0ef; color: var(--red-dark); }
.capacity { grid-template-columns: repeat(3, minmax(0, 1fr)); }
.capacity article { display: grid; align-content: start; gap: 10px; border-top: 4px solid #84949a; }
.capacity b { text-transform: capitalize; }
.capacity-heading { display: flex; align-items: center; justify-content: space-between; gap: 8px; }
.capacity-state { padding: 4px 7px; border-radius: 999px; background: #eef2f4; color: #45545b; font-size: .68rem; font-weight: 800; text-transform: uppercase; }
.capacity-count { display: flex; align-items: baseline; gap: 7px; }
.capacity-count strong { color: var(--navy); font-size: 2rem; }
.capacity-count span { color: var(--muted); font-size: .8rem; }
.capacity progress { width: 100%; height: 12px; accent-color: var(--yellow); }
.capacity-controls { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; }
.capacity-controls label { font-size: .72rem; }
.capacity-controls input { margin-top: 4px; }
.capacity-near_target { border-top-color: var(--yellow) !important; }
.capacity-target_reached { border-top-color: #e98216 !important; }
.capacity-full { border-top-color: var(--red) !important; background: #fff8f7 !important; }
.capacity-full .capacity-state { background: #ffe5e2; color: var(--red-dark); }
.capacity-total { border-top-color: var(--navy) !important; background: #f7fafb !important; }
.notification-history { margin-top: 14px; padding: 14px; border-left: 4px solid var(--yellow); background: #f8fafb; }
.notification-history ul { display: grid; gap: 9px; padding-left: 20px; }
.notification-template-grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 12px; margin: 14px 0 24px; }
.notification-template-card { padding: 15px; border: 1px solid var(--line); border-top: 4px solid var(--yellow); border-radius: 8px; background: #f8fafb; }
.notification-template-card h4 { margin: 0 0 7px; color: var(--navy); }
.notification-template-card p { margin: 0; }
.status-pill.accepted, .status-pill.sent { background: #fff5c9; color: #725400; }
.status-pill.delivered, .status-pill.read { background: #e5f6ea; color: #176b35; }
.status-pill.failed { background: #ffe5e2; color: var(--red-dark); }
.orders { overflow-x: auto; }
.orders table { width: 100%; border-collapse: collapse; }
.orders th, .orders td { padding: 11px 8px; border-bottom: 1px solid #edf1f2; text-align: left; }
.orders th { color: #52646a; font-size: .72rem; text-transform: uppercase; letter-spacing: .05em; }
.agent-inbox { margin-top: 18px; }
.inbox-metrics { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 12px; }
.inbox-metrics article { display: grid; gap: 4px; padding: 15px; border: 1px solid var(--line); border-top: 4px solid var(--yellow); border-radius: 8px; background: #f8fafb; }
.inbox-metrics article.urgent { border-top-color: var(--red); background: #fff7f6; }
.inbox-metrics span, .inbox-metrics small { color: var(--muted); }
.inbox-metrics span { font-size: .75rem; font-weight: 800; text-transform: uppercase; letter-spacing: .05em; }
.inbox-metrics strong { color: var(--navy); font-size: 1.65rem; }
.inbox-metrics small { font-size: .75rem; }
.inbox-filters { display: flex; gap: 7px; margin: 16px 0 12px; overflow-x: auto; }
.inbox-filter { flex: 0 0 auto; background: #eef2f4; color: #45545b; box-shadow: none; }
.inbox-filter.active { background: var(--navy); color: white; }
.inbox-layout { display: grid; grid-template-columns: minmax(250px, .72fr) minmax(420px, 1.55fr); min-height: 560px; overflow: hidden; border: 1px solid var(--line); border-radius: 9px; background: #f8fafb; }
.inbox-list { max-height: 680px; overflow-y: auto; border-right: 1px solid var(--line); background: white; }
.inbox-row { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 4px 10px; width: 100%; min-height: 86px; padding: 13px 14px; border-radius: 0; border-bottom: 1px solid #edf1f2; background: white; color: var(--ink); text-align: left; box-shadow: none; }
.inbox-row:hover { background: #fffaf0; transform: none; }
.inbox-row.selected { background: #fff6ce; box-shadow: inset 4px 0 var(--yellow); }
.inbox-row.overdue { box-shadow: inset 4px 0 var(--red); }
.inbox-row-main { min-width: 0; }
.inbox-row-main strong, .inbox-row-main small { display: block; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.inbox-row-main small, .inbox-row > small { color: var(--muted); font-size: .72rem; }
.inbox-row > small { grid-column: 1 / -1; }
.status-pill.open, .status-pill.paused { background: #fff0ef; color: var(--red-dark); }
.status-pill.accepted { background: #fff5c9; color: #725400; }
.status-pill.resolved, .status-pill.automated { background: #e5f6ea; color: #176b35; }
.inbox-detail { display: flex; flex-direction: column; min-width: 0; padding: 18px; }
.inbox-empty, .inbox-empty-state { padding: 28px 18px; color: var(--muted); text-align: center; }
.inbox-empty-state { margin: auto; }
.inbox-customer { display: flex; justify-content: space-between; gap: 16px; align-items: flex-start; padding-bottom: 13px; border-bottom: 1px solid var(--line); }
.inbox-customer h3, .inbox-customer p { margin: 3px 0; }
.inbox-customer a { color: var(--navy); font-weight: 750; }
.handoff-context { display: flex; justify-content: space-between; gap: 12px; margin-top: 12px; padding: 10px 12px; border-left: 4px solid var(--yellow); background: #fff9df; font-size: .8rem; text-transform: capitalize; }
.handoff-context.urgent { border-left-color: var(--red); background: #fff0ef; }
.inbox-actions { display: flex; flex-wrap: wrap; gap: 8px; margin: 12px 0; }
.chat-history { display: flex; flex-direction: column; gap: 9px; min-height: 220px; max-height: 370px; padding: 14px; overflow-y: auto; border: 1px solid var(--line); border-radius: 8px; background: #edf2f1; }
.chat-message { width: min(82%, 620px); padding: 10px 12px; border-radius: 9px; background: white; box-shadow: 0 2px 5px #13283312; }
.chat-message.outbound { align-self: flex-end; background: #fff4bd; }
.chat-message > div { display: flex; justify-content: space-between; gap: 12px; color: var(--muted); font-size: .68rem; }
.chat-message p { margin: 6px 0 0; white-space: pre-wrap; line-height: 1.45; }
.inbox-composer { margin-top: 12px; padding-top: 12px; border-top: 1px solid var(--line); }
.inbox-composer textarea { resize: vertical; }
.inbox-composer > div { display: flex; justify-content: space-between; align-items: center; gap: 12px; }
.inbox-composer [role="status"] { margin: 0; }
.ai-control-layout { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; margin: 16px 0 26px; }
.ai-policy-panel, .ai-budget-panel { padding: 18px; border: 1px solid var(--line); border-top: 4px solid var(--yellow); border-radius: 9px; background: #fff; }
.ai-control-list { display: grid; gap: 10px; margin: 0; }
.ai-control-list div { display: flex; justify-content: space-between; gap: 14px; padding-bottom: 8px; border-bottom: 1px solid #edf1f2; }
.ai-control-list dt { color: var(--muted); }
.ai-control-list dd { margin: 0; color: var(--navy); font-weight: 800; text-align: right; }
.ai-budget-progress { width: 100%; height: 14px; accent-color: var(--yellow); }
.ai-budget-progress.warning { accent-color: #e98216; }
.ai-budget-progress.danger { accent-color: var(--red); }
.section-heading.compact { margin-top: 8px; }
.inline-check { display: flex; gap: 8px; align-items: center; color: var(--navy); font-weight: 750; }
.inline-check input { width: auto; }
.incident-reason { font-weight: 800; text-transform: capitalize; }
.status-pill.active-cooldown { background: #ffe5e2; color: var(--red-dark); }
.status-pill.expired-cooldown { background: #eef2f4; color: #52646a; }
.same-day-grid { display: grid; gap: 14px; }
.same-day-card { padding: 18px; border: 1px solid var(--line); border-left: 5px solid var(--yellow); border-radius: 9px; background: #fff; }
.same-day-card.approved_manually { border-left-color: #20804a; }
.same-day-card.declined { border-left-color: var(--red); }
.same-day-card-header { display: flex; justify-content: space-between; gap: 16px; align-items: flex-start; }
.same-day-card h3, .same-day-card p { margin: 3px 0; }
.same-day-facts { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 10px; margin: 14px 0; }
.same-day-facts div { padding: 10px; border-radius: 7px; background: #f5f7f8; }
.same-day-facts small, .same-day-facts strong { display: block; }
.same-day-facts small { margin-bottom: 4px; color: var(--muted); }
.same-day-review-form { display: grid; gap: 12px; margin-top: 14px; padding-top: 14px; border-top: 1px solid var(--line); }
.same-day-checks { display: flex; flex-wrap: wrap; gap: 12px; }
.same-day-checks label { display: flex; align-items: center; gap: 7px; }
.same-day-checks input { width: auto; }
.same-day-decision-actions { display: flex; flex-wrap: wrap; gap: 8px; }
.same-day-resolution { margin-top: 12px !important; padding: 12px; border-left: 4px solid var(--yellow); background: #fff9df; }
.area-check-form { margin-bottom: 14px; border-left: 4px solid var(--navy); }
.service-area-list { margin-top: 15px; }
.service-area-list input[type="number"] { min-width: 78px; }
.service-area-list .area-save-state { display: block; min-width: 80px; margin-top: 5px; }
.success { color: #176b35; font-weight: 750; }
.catalogue-card { display: grid; gap: 9px; margin-bottom: 14px; padding: 18px; border: 1px solid var(--line); border-left: 4px solid var(--yellow); border-radius: 8px; background: #fff; }
.catalogue-card textarea { min-height: 76px; }
.pilot-procedures { display: grid; gap: 12px; margin: 18px 0 24px; }
.pilot-procedure { display: grid; grid-template-columns: minmax(180px, .8fr) minmax(260px, 1.6fr) auto; gap: 16px; align-items: center; padding: 16px; border: 1px solid var(--line); border-left: 4px solid var(--yellow); border-radius: 8px; background: #f8fafb; }
.pilot-procedure.complete { border-left-color: #20804a; background: #f4fbf6; }
.pilot-procedure h4 { margin: 3px 0; color: var(--navy); }
.pilot-procedure p { margin: 0; }
.pilot-procedure-meta { color: var(--muted); font-size: .74rem; font-weight: 800; text-transform: uppercase; letter-spacing: .04em; }
.pilot-procedure-note { width: 100%; min-height: 58px; resize: vertical; }
.pilot-procedure-actions { display: grid; gap: 8px; min-width: 132px; }
.pilot-procedure-actions button { padding: 10px 12px; }

@media (max-width: 980px) {
  #dashboard-view { grid-template-columns: 1fr; }
  #dashboard-view > :not(.dashboard-sidebar), .dashboard-sidebar { grid-column: 1; width: calc(100% - 28px); margin-left: auto; margin-right: auto; }
  .dashboard-sidebar { grid-row: auto; position: static; min-height: auto; margin-top: 14px; padding-bottom: 10px; border-radius: 10px; }
  .sidebar-brand { min-height: 66px; }
  .sidebar-nav { display: flex; overflow-x: auto; padding: 12px 0 4px; }
  .sidebar-nav a { flex: 0 0 auto; }
  .sidebar-label, .sidebar-tagline { display: none; }
  #dashboard-view > header { order: -1; width: 100%; padding-right: 14px; padding-left: 14px; }
  #dashboard-view > header::before, #dashboard-view > header::after { display: none; }
}
@media (max-width: 700px) {
  #dashboard-view > header h1 { position: static; margin-top: 3px; font-size: 1.1rem; transform: none; }
  .header-date { display: none; }
  .cards, .capacity { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .action-queue { grid-template-columns: 1fr; }
  .notification-template-grid { grid-template-columns: 1fr; }
  .refresh-state { display: none; }
  .pilot-procedure { grid-template-columns: 1fr; }
  .inbox-metrics { grid-template-columns: 1fr; }
  .inbox-layout { grid-template-columns: 1fr; }
  .ai-control-layout { grid-template-columns: 1fr; }
  .same-day-facts { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .inbox-list { max-height: 300px; border-right: 0; border-bottom: 1px solid var(--line); }
}
.payment-dialog { width: min(620px, 92vw); max-height: 88vh; overflow: auto; border: 0; border-radius: 16px; padding: 24px; }
.payment-dialog::backdrop { background: rgba(0, 0, 0, .55); }
.payment-dialog form { display: grid; gap: 16px; margin: 20px 0; }
.payment-dialog label { display: grid; gap: 8px; }
.payment-dialog .inline-check { display: flex; align-items: flex-start; gap: 10px; }
.payment-dialog input[type="checkbox"] { width: auto; }
.payment-dialog [hidden] { display: none; }
@media (max-width: 480px) {
  .cards, .capacity { grid-template-columns: 1fr; }
  #dashboard-view > section { padding: 16px; }
  .order-form, .area-form { grid-template-columns: 1fr; padding: 13px; }
}